Условия обслуживания

These terms govern your use of revoo.me. They are an agreement between us and the business that opens a workspace. If you booked an appointment with a business that uses revoo.me, these terms are not addressed to you — the privacy notice is.

1. The service

revoo.me is online booking software. A workspace gives a business a calendar, a client book, a service catalogue, a rota for its team, transactional messaging, and a public page on which its clients can book.

We provide the software. We do not provide the service your clients book. We are not a party to the appointment, we do not take payment for it, and we do not stand behind the work.

2. Accepting these terms

Creating a workspace accepts these terms and the data processing agreement, which forms part of them and governs everything we do with your clients' data.

The person who creates the workspace confirms that they may bind the business. If you invite colleagues, you remain responsible for what they do in the workspace.

3. Your account and your workspace

• One person, one account. Sign-in credentials are not shared, and each colleague gets their own invitation.
• Roles inside a workspace are yours to assign. The owner holds billing, signs the data processing agreement, and is the only role trusted with irreversible operations on client data.
• You are responsible for keeping credentials safe and for removing access from people who leave.
• We may contact you at the email address on your account about the service. These are not marketing messages and cannot be switched off while you hold an account.

4. What you are responsible for

Your clients' data is yours, not ours. You decide what to collect and why; we hold it on your behalf. That makes you the controller and us the processor, and it means:

• you must have a lawful basis for what you collect, and tell your clients what you do with it;
• if you record health information — allergies, pregnancies, treatments — you must have a basis under Article 9 of the GDPR for doing so;
• you must answer your own clients' requests about their data. We give you the tools: export a single client's record, export the whole client book, and erase a client irreversibly;
• you must keep your team's access appropriate to what each person does.

revoo.me is not a medical information system. It is not certified as one, it is not designed to hold a patient history, and it must not be used as a clinical record. The note fields exist so a member of staff can do their job safely, not so that a clinic can keep its records here.

5. What you may not do

• send marketing through revoo.me, or use it to contact people who have not booked with you;
• upload content you have no right to publish, or content that is unlawful;
• probe, overload or attempt to circumvent the security of the service, or access another workspace's data;
• resell or white-label the service without a written agreement with us;
• use the service to collect data you have no lawful reason to hold.

We may suspend a workspace immediately where continuing would break the law or endanger other users, and we will tell the owner why.

6. Plans, payment and the trial

• A new workspace starts on a free trial. When it ends, a paid plan is required to keep using the working side of the product.
• Plans are Individual and Business. Prices are shown in the product before you subscribe and are quoted in euro.
• Billing is handled by Stripe. We never see or store your card details.
• Subscriptions renew automatically for the period you chose until you cancel. You can cancel at any time from the billing portal; the subscription then runs to the end of the period you have paid for.
• Prices may change. We will give at least 30 days' notice before a change affects a renewal, and you may cancel instead.
• We do not refund unused time on a period that has already started, except where the law requires it.

7. What happens if payment lapses

A workspace whose subscription has lapsed is blocked, not switched off, and the distinction matters:

• your public page stays up and keeps taking bookings. Your clients are not punished for a billing problem;
• inside the workspace you can still read your calendar, your bookings, your client book and your notifications, so you can see what has arrived;
• you cannot make changes until the subscription is restored.

Nothing is deleted because a payment failed. Data is only removed for the reasons in section 8.

8. Ending the agreement

You may leave at any time. Cancel the subscription, export your client book from the workspace settings, and close the workspace.

A dormant workspace is closed by us. If twelve months pass with no member signing in and no booking arriving, we write to the owner and every administrator, offer an export, and give sixty days' notice. After that we anonymise every client record in the workspace and unpublish its public page. Appointments survive as anonymous history; member accounts are untouched.

A cancelled subscription on its own is never treated as the end of the relationship — a business whose public page is still taking bookings is not dormant, whatever its billing status.

We may terminate for a material breach of these terms that is not put right within 30 days of our writing to you, or immediately in the cases in section 5.

9. Availability and support

We aim to keep the service available and to fix problems promptly, and we plan maintenance for quiet hours where we can. We do not offer a service level agreement, and we do not promise uninterrupted or error-free operation. Support is by email, in the languages the product is published in.

We may change how features work, and we may retire a feature. Where a change materially reduces what your plan includes, we will give reasonable notice.

10. Your content and ours

Everything you put into your workspace — your text, your images, your client records — stays yours. You give us only the permission we need to run the service: to store it, to display it on your public page, and to process it as the data processing agreement describes.

The software, the brand and everything we publish stay ours. Nothing in these terms transfers any of it to you.

You are responsible for having the rights to what you upload, including photographs of people.

11. Liability

Nothing here limits liability that cannot lawfully be limited — for death or personal injury caused by negligence, for fraud, or under the GDPR.

Otherwise, and to the extent the law allows: we are not liable for indirect or consequential loss, for lost profit, or for lost or corrupted data where you had the means to export it; and our total liability in any twelve-month period is limited to what you paid us for the service in that period.

The service is provided as it is. We give no warranty beyond what these terms state.

12. Changes to these terms

Every version carries a number and the date it took effect, and earlier versions stay published at their own addresses. We will give at least 30 days' notice of a change that materially affects you, by email and in the product. Continuing to use the service after a change takes effect accepts it; if you would rather not, cancel before then.

13. Law and disputes

These terms are governed by the law of the Republic of Lithuania. Disputes go to the courts of the Republic of Lithuania. If you are a consumer, this does not deprive you of the protection of the mandatory law of the country you live in.